Quality Assurance Division
The Quality Policy implemented at the Institute is based on reliable and competitive services based on modern research techniques using new generation equipment. Continuous improvement of work methods, timely and fulfilling the agreed requirements of contracts, impartiality, reliability, independence and confidentiality of research, continuous improvement of professional qualifications of personnel and improvement of the quality assurance system allow to meet the expectations and build the trust of customers.
The primary task of the Director’s Representative for Quality is to coordinate the Institute’s work on quality, such as:
→ Initiate and coordinate activities, including internal and external audits, regarding the implementation and maintenance of the Institute’s quality assurance system, and maintain and update the overall documentation of the system,
→ Organizing and agreeing and/or conducting training courses, seminars, conferences and symposia of the Institute’s employees on quality issues,
→ Representation of the Institute in the POLLAB Club of Polish Laboratories, cooperation with international organizations dealing with quality issues.
Scope of the Director’s Representative for Quality:
→ manages the Institute’s quality assurance system,
→ Coordinates all activities of the quality assurance system,
→ Solves problems concerning the operation of the system,
→ Represents the Institute externally in matters of quality,
→ Works closely with the Management of the Institute in implementing the quality policy,
→ Works closely with the plant managers, technical managers, quality specialists of the plants covered by the quality system and the heads of the Institute’s organizational units related to the quality assurance system,
→ manages the general part of the Quality Book, maintains records of changes to the Book,
→ Initiates the development, reconciliation, approval, amendment, extension, distribution outside the distribution, withdrawal of the system’s general procedures and general instructions, granting exceptions to general procedures,
→ Prepares schedules for internal audits, types lead auditor,
→ Agrees on the dates and scopes of the external audit and the composition of the audit team, prepares the external audit at the Institute, liaises with the client on the audit, participates in the opening and closing meeting, draws up a schedule of corrective actions concerning the Quality Council area,
→ Prepares programs for the review of the quality system, determines the composition of the team, signs the protocols for the implementation of corrective actions,
→ Reviews and approves quality training proposals, prepares and updates training needs.
The purpose of the implemented quality policy is to ensure the high quality of the work carried out, to gain the trust of the client by improving the accuracy of the research, to reduce the time of research, and to convince the client that the implemented quality assurance system is effective and guarantees the fulfillment of his requirements.
These goals are achieved through continuous improvement of working methods, the use of modern research techniques.
Head
Agnieszka Pacek, M. Sc.
phone +48 453 056 222 +48 601 302 882
agnieszka.pacek@ichp.lukasiewicz.gov.pl
